Privacy Policy
Last Updated: January 29, 2026
1. Information We Collect
When you contact EliteEdge Edina Towing for services, we collect information necessary to provide you with towing and roadside assistance. This includes your name, phone number, location, vehicle information such as make and model, and a description of your service needs. We may also collect payment information including credit card details when you pay for services. If you submit a quote request through our website, we collect the information you provide in the form. We do not collect more information than is necessary to complete your service request and process payment.
2. How We Use Your Information
We use the information you provide to deliver the towing or roadside assistance services you requested. This includes dispatching a driver to your location, communicating with you about arrival times and service details, and processing payment for completed services. We may use your contact information to follow up on your service experience or to notify you of any issues that arise during the job. We may also use your information to improve our services, train our staff, and maintain records for business and legal purposes. We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Information Sharing and Disclosure
We may share your information with service providers who help us operate our business, such as payment processors and insurance companies when applicable. These third parties are required to protect your information and use it only for the purposes we specify. We may also disclose your information if required by law, such as in response to a court order or legal process, or if we believe disclosure is necessary to protect the safety of our employees, customers, or the public. In the event of a business transfer such as a merger or acquisition, your information may be transferred to the new owner.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure payment processing systems, limiting employee access to customer data, and maintaining physical and electronic security controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information. You are responsible for keeping your account information and passwords confidential.
5. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website. We may use third-party analytics tools to collect information about website usage, including pages visited, time spent on the site, and navigation patterns. This information is used in aggregate form and does not identify individual users.
6. Your Privacy Rights
You have the right to access, correct, or delete the personal information we have collected about you. If you would like to review your information or request changes, please contact us using the information provided below. You may also opt out of receiving promotional communications from us, although we will still need to send you service-related messages regarding your towing requests. If you believe we have not handled your information properly, you have the right to file a complaint with the appropriate regulatory authority.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper parental consent, we will take steps to delete that information promptly.
8. Data Retention
We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and payment information are typically kept for several years for business and tax purposes. Once your information is no longer needed, we will securely delete or anonymize it.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by EliteEdge Edina Towing. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our company.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
EliteEdge Edina Towing
7701 France Ave S #345, Edina, MN 55435
Phone: (952) 521-9731
Email: hello@edinatowingservice.com